Delivery & Returns

We know once you’ve ordered your products you will be keen to get them as soon as possible so here is a little bit of information about our delivery service.

  • Delivery is free on orders over £20 (excl VAT) or £8.95 (inc VAT) on orders under £20.
  • Products stocked in our warehouse (with 8 digit product codes) will be delivered within 3 working days if you place your order by 2pm, subject to availability.
  • Products sent directly by our suppliers (with 9 digit product codes) may take a little longer to arrive and sometimes attract additional delivery costs. We will advise on estimated delivery times and of any fees by phone, prior to taking payment.

In the event that you need to cancel or return products, then please contact kcssales@csltd.org.uk with your order details, or phone 0808 281 9440 to speak to a member of the team.